When it comes to "people" I wonder if their happiness matters - do I even care if they are engaged or not. If it mattered, would I rehire them or better still, all of them? Jim Collins had a question about whether the right people were on the bus.
“In retaining employees and keeping them engaged, we’ll cover the five activities of great (vs. good) managers:
• Help people play to their strengths.
• Don’t demotivate; dehassle.
• Set clear expectations and give employees a clear line of sight.
• Give recognition and show appreciation. • Hire fewer people, but pay them more (frontline employees, not top leaders!).”
― Verne Harnish, Scaling Up: How a Few Companies Make It...and Why the Rest Don't