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Wednesday, April 28, 2021

Appletree Answers - Everyday Reinforcement

 Reinforcing employee performance is part of reinforcement theory. Positive reinforcers in particular motivate a person to behave in a certain way, especially when it comes to receiving rewards. Praise, recognition and a pay raise would be good examples of those. 

Core values are one of those things that we want to reinforce on a daily basis because they should be the most valued as they come with an expectation to live by them. 

By living them, we will notice someone doing it well and that allows us all to send them a card describing how they did such a great job and commenting what that looked like with the core value identified. It could be a goal for the quarter, so with a team of 10, each writing 4 cards, the goal could be 40 cards distributed. It would be a great way to practice appreciation and communication as well as to reinforce core values. 

Cisco had a CEO, John Chambers, who instituted a - notify me within 48 hours when an employee or their immediate family became ill or passed away. He learned about the situation, wrote a letter offering concern and extending support. By doing this, he confirmed his commitment to them and acknowledged their individual value to the organization. 

 


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